Welcome to JustEnergySolar.com. This site is controlled and operated by Just Energy. We recognize that visitors to our site may be concerned about the information they provide to us and how we handle that information.

Information Collection

Information You Provide

Just Energy collects information from you when you choose to share it with us to use our Site, create an online account with us, request information from us, sign up for newsletters or our email list, post a review, make a purchase, participate in a survey or promotion, or otherwise contact or interact with us. The information we collect may include your name, address, email address, telephone number, birthday, gender, chat transcripts, purchase information and other information you provide to us via this website. We may combine the information you provide to us with information (1) from and about you that we automatically collect when you use this or other sites affiliated with JustEnergy.com, (2) from third parties, or (3) from other online and offline sources.

Information Automatically Collected

We may use cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), and other technologies to collect certain information about visitors to, and users of, our Site, to deliver online advertisements that we think would be more relevant to your interests, and to monitor interactions with our emails and online advertisements. For example, through these means, we may automatically collect your browser type, operating system, Internet Protocol (“IP”) address, software version, and the domain name from which you accessed the Site. If you access our Site from your mobile device, we may collect geolocation data, unique user ID, cell phone model, operating system and carrier. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or site usage data, emails or ads that you open, forward or click-through to our Site. Collecting this information, and linking it with your personally identifiable information, helps us to best tailor our website and enhance your online experience by saving your preferences while you are visiting a particular site, and to help identify site features, advertisements, and offers that may be of particular interest to you.

We also may use third-party advertisements placed by ad networks to support our site. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our site, which will also send these advertisers and ad networks information including your IP address, your ISP, the browser you used to visit our site, and whether you have Flash installed. Some of these advertisers and ad networks also may use anonymous data, such as demographic data, received from third parties to assist in the delivery of advertisements to you. These advertisers and ad networks use the information described above to provide you relevant advertisements based on your online behavior, search activities on our site and on other third party sites, demographic information and/or general location, so that the advertising you see on our site more closely reflects your interests and needs. For example, if you search for a product on our site, you may see an advertisement from a third party with information about, or an offer similar to, that for which you were searching or browsing on our site, or an offer related to a third party whose site you have visited in the past.

You are free to set your browser to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Tools” or “Help” tabs in your browser (or your mobile device privacy settings) to learn how to change your cookie and other tracking preferences. Note that our systems may not recognize Do Not Track headers from some or all browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices about not having this information used by certain service providers, please click here. To learn how to manage privacy and storage settings for Flash cookies, please click here.

Information Collected From Other Sources

We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, email address, unique device identifiers, and publicly observed data, such as from online activity, social media and shopping behavior. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.

Information Use

Just Energy may use the information we collect from and about you for any of the following purposes:

  • To fulfill orders, provide service and communicate with customers;
  • To research and develop new products or services;
  • To respond to your inquiries;
  • To provide you and other users with customized Site content, targeted offers, and advertising on the Site, on other sites, or via email;
  • To contact you when necessary;
  • To review the usage and operations of our Site and improve our content, products and services;
  • To address problems with the Site or our business;
  • To promote the Site;
  • To manage our telecommunications networks;
  • To protect the security or integrity of the Site and our business;
  • As described to you at the point of data collection; and
  • To use and disclose your credit/debit card information only to process payments and prevent fraud.

Information Disclosure

Just Energy may disclose the personal information we collect from and about you as follows: (1) the service provider that operates this Site and its affiliated companies; (2) to other service providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (3) as necessary if we believe that there has been a violation of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (5) to our select partners that we believe may have offers of interest to you; (6) to promote the Site and our business to third parties; and (7) as described to you at the point of collection.

Just Energy may also share aggregate or anonymous non-personal information with third parties.

Also, Just Energy may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Site in a manner that is consistent with this Privacy Statement.

Your California Privacy Rights

If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us in writing at Just Energy, attn.: Privacy Officer, 6345 Dixie Rd., Suite 200, Mississauga, ON, L5T 2E6, Canada.

Links to Other Websites

The Site may have links to third-party websites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.

Children’s Information

This site is intended for general audiences and Just Energy does not knowingly collect any personal information from children under the age of 13.

Our Commitment to Data Security

We have taken certain physical, administrative and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

If You Have Questions

If you have any questions about this Privacy Statement or the practices described herein, you may contact us at privacyofficer@justenergy.com.

Revisions to this Statement

The purpose of this Privacy Policy is to give you a summary of the ways in which Clearlink Technologies, LLC, a wholly owned subsidiary of Sykes Enterprises, Inc., d/b/a justenergysolar.com collects, maintains, and uses your information. Please feel free to contact us by email at privacy@clearlink.com or by mail at Clearlink Technologies, Privacy Department, 5202 W. Douglas Corrigan Way, STE 300, Salt Lake City, Utah 84116 with any questions or concerns about this Privacy Policy or the information we gather about you.

How We Collect Your Information: We gather information about you as you use our websites, contact our customer service representatives, fill out online order forms or information request sheets, and provide your information to our sales agents. We use cookies and pixel tags to track your usage of our websites. We also use online order forms and information request sheets to obtain information from you necessary to process your orders and provide you with requested information. When you call the numbers on our websites and speak with our customer service representatives, we collect information provided during the call to ensure the best quality of service and the correct processing of your orders.

Information We Collect: We collect various types of Customer Information. A summary of the types of information that we collect is set forth below: -Customer Contact Information. Your Customer Contact Information is any information needed to contact you and fulfill your orders and requests such as your name, address, phone number, fax number, and email address. -Private Customer Information. Private Customer Information is that information that may be necessary to check credit and process payments. Such information includes your Social Security Number, credit card information, and banking and wiring information. -Customer Order Information. Customer Order Information is that information necessary to complete your orders and requests for information. Such information may include your Customer Contact Information, programming and packaging selections, your billing and shipping information, as well as other details pertaining to your order of products and services through us. -Demographical Information. Demographical Information is publicly available information that we may learn about you regarding such things as your age, income, home ownership, household size, etc. that helps us to provide you with better offers for products and services. -Website Usage Information. Website Usage Information is information that we collect, via anonymous third-party cookies, that tells us about the way you use and navigate through our websites. -This site uses proprietary analytics systems to help improve usability and the customer experience. We may record mouse clicks, mouse movements, scrolling activity, user agent, browser version, operating system, browser extensions installed, browser features enabled, and other non-personally identifiable behavioral and non-behavioral information. You can choose to disable these features by electing to use the private browser setting and/or disabling javascript. Note, that doing so will disable other features that this site may employ.

Security Measures: Clearlink Technologies, LLC has implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to your Customer Information to employees (or people working on our behalf and under confidentiality agreements) who need to know your Customer Information in order to provide the products and services that you request.

Use and sharing of customer information: All of your Customer Information is used in an effort to process your orders and requests and to provide you with the products and services you desire. We may share your Customer Information with third parties in order to complete your purchases of products and services as described below. In addition, your Customer Information may be used and shared in an effort to present to you other special offers and promotions that may become available. The extent to which we use and share your Customer Information depends upon the nature of and purpose for which we use and share it. A summary of how we share your Customer Information with third parties is set forth as follows: -With Third Party Product and Service Providers. We share your Customer Information, as needed, to the third parties who actually provide the products and services you request. We frequently act as a third party marketer and seller of various brand name products and services, and we provide these companies with the information necessary to carry out your orders. How these companies use your Customer Information, once we have passed it on to them, is governed by their respective privacy policies and procedures. -With Third Party Advertisers. Although we never share your Private Customer Information with any third parties, except with the Third Party Product and Service Providers described above, we may share other types of your Customer Information with third party advertisers who are able to use that information to provide you with special offers or promotions. The ways in which such advertisers may subsequently use your Customer Information is governed by their own privacy policies and procedures. You may opt out from having us share your Customer Information with Third Party Advertisers by following the steps in the next section. -With Third Party Cookies. We allow third-parties to collect anonymous information when you visit our website and to use that information to serve ads for our products or services when you visit the other websites. These third-parties may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to our website in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.

Opt-out Procedures: -Email Promotions. To opt out from receiving further email communications from us regarding other offers and promotions, you may email us at privacy@clearlink.com or write to Clearlink Technologies, LLC, Privacy Department, 5202 W. Douglas Corrigan Way, STE 300, Salt Lake City, Utah 84116. Additionally, you may opt-out by visiting the website at http://clearlink.com/unsubscribe. -Third Party Cookies. To opt-out of anonymous third-party advertising cookies, visit the Network Advertising Initiative website, click here http://www.networkadvertising.org/choices/.

Telemarketing: IMPORTANT – PLEASE READ: By providing your contact information, including your telephone number, on this Web site, you are expressly granting us permission to contact you even though you may have previously chosen to have your telephone number added to any Do-Not-Call List including lists maintained by us, or any local, state or federal government agency. In addition, your state may have laws that prevent us from calling you on your mobile/cellular telephone. If you use a mobile/cellular telephone as your primary means of communication, please call us toll-free in the U.S. and Canada at 1-800-580-5494.

Changes to This Privacy Policy: We will update this Privacy Policy from time to time to reflect changes in our business. If we change how we use your Customer Information or the purposes or entities for and to which we disclose your Customer Information we will post the policy change notification on our web site.

Access to information: Should you have any questions about the Customer Information we have about you or to access your information that we have on file, you may email us at privacy@clearlink.com or write to Clearlink Technologies, LLC, Privacy Department, 5202 W. Douglas Corrigan Way, STE 300, Salt Lake City, Utah 84116. We may ask you to pay an administrative fee for accessing or copying your information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the Customer Information about you that we have collected is incomplete or inaccurate, Clearlink Technologies will correct the information upon verification of the omission or error and that the person requesting the change is the person about whom the Customer Information relates.

If You Are a Resident of California or Delaware: If you are a California or Delaware resident, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of your Customer Information with third parties, for the third parties’ direct marketing purposes. California and Delaware law provides that you have the right to submit a request to us at the designated address and receive the following information: 1. The categories of information we disclosed to third parties for the third parties direct marketing purposes during the preceding calendar year.

 2. The names and addresses of third parties that received such information. 3. If the nature of a third party’s business cannot be reasonably determined from the third party’s name, examples of the products or services marketed. 4. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. Our designated email address for such requests is privacy@clearlink.com.

The Effective Date hereto shall be January 05, 2017.